There is a 24-hour cancellation policy. When we book your tour, we also schedule guides and other support staff for your trip. If you cancel your reservation outside 24 hours prior to your tour date, your entire payment, will be refunded to you. No refunds or reschedules will be given with less than 24 hours’ notice.
[Transferability: Your tour reservation is transferable, so you can give it away or sell it if you choose.]
Weather. We will not cancel tours due to cold or mildly rainy weather. However, zipline management may cancel tours due to unsafe weather conditions, such as heavy winds, heavy rain, and potential thunderstorms. If tours have been cancelled by management, Sky Tours will contact you and reservations will be refunded or rescheduled for a later time, at your option. We reserve the right to postpone (or pause) a tour up to one hour to wait out inclement weather and then resume the zipline tour.